FAQs

Useful hints and tips to help you with your devices
How do i find my computer name?

If one of our technicians asks for your computer name we can either use the IT Eye Ltd Asset tag number if you have one attached to your computer or if not you can do the following: –

For most Windows Machines: –

  1. Press the Windows Key (looks like a flag to the left of the Space Bar) along with the Pause / Break key (Usually just to the right of the Function Keys)
  2. On the View basic information about your computer page, see the Full computer name under the section Computer name, domain, and workgroup settings

For Windows 10: – 

  1. Open the Control Panel.
  2. Click System and Security > System. (You can also right click the start button and click System)
    On the View basic information about your computer page, see the Full computer name under the section Computer name, domain, and workgroup settings

Windows 8: –

  1. Press the Windows logo key + X to see a list of commands and options.
  2. Click System.
    The computer name appears under Computer name, domain, and workgroup settings.

Windows 7: –

  • Click Start, right-click Computer, and then click Properties.
    The computer name appears under Computer name, domain, and workgroup settings.

Mac: –

  • Choose Apple menu > System Preferences > Sharing.
    The computer name appears at the top of the window.
How to I stop my folders in Outlook 2016 being automatically sorted

Step 1: The first step is to open Outlook and click Inbox

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Step 2: Click the Folder tab

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Step 3: Click Show All Folders A to Z

This will toggle between sorting by A to Z or allowing you to drag folders into an order

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Here’s an interactive tutorial for the visual learners

https://www.iorad.com/player/74096/Sort-Outlook-2016-folders-by-A–Z

How do I install the Remote Support Software

Step 1: Open Chrome and go to https://remote.it-eye.co.uk

Click Join with a code

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Step 2: Type in the code provided by IT Eye and Click White Arrow

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Step 3: Once downloaded click the file at the bottom left to open it

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Step 4: Click Run

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Step 5: Once the installation is complete you will see this box

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Step 6: That’s it. You’re done, our support team will now be able to see and control your computer

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Here’s an interactive tutorial for the visual learners

https://www.iorad.com/player/141309/How-to-install-our-remote-support-software-on-a-PC

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