Alan has spent the past 25 years continuously in IT Support starting with Novell Netware in 1989 and then switching to Microsoft products in about 1996.
He is predominantly self-taught on Exchange 2003, (having built his first Exchange 2003 server at home in 2004), Windows Server 2003 and all other Windows / Exchange operating systems released since.
Having been an employee, contractor and now business owner, Alan has seen IT from both the user’s perspective as well as from the ‘dark-side’ of the server room. This allows him to communicate to all users from the Office Junior, all the way up to Board-Level Directors.
Alan is one of the Top 40 Experts Globally on Experts Exchange and can be regularly found posting / helping people to answer their technical problems. This has helped Alan gain far more experience in all manner of problem solving than he would have faced in normal day-to-day support, which means he can answer most problems very quickly (although he isn’t superhuman!).
As a result of his work on Experts Exchange, his Blog Site and his article writing, he has been asked to help troubleshoot numerous Microsoft Exchange Activesync problems for customers around the globe. In addition to fixing Activesync problems, he has also completed several server migrations (SBS 2003 to SBS 2011 / Exchange 2003 to Exchange 2010 etc) all completed remotely with zero downtime in such places as Toronto and Kansas.